The Device Health Report provides a centralized dashboard for monitoring the health of your gateways and cameras. By consolidating the Gateway Health and Camera Health reports, it simplifies issue identification and resolution. Clear status indicators and explanations help you quickly troubleshoot problems and reduce device downtime.
The report updates every 15 minutes and provides detailed information like device locations, connection times, and recommended actions. You can filter devices by tags, attributes, device models, health statuses, and reasons for health issues. You can also create and export custom reports or schedule them for continuous fleet monitoring.
Use the following steps to review your device health status:
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Navigate to Reports (
) > Devices > Device Health > Gateways & Cameras.
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Use the search bar or apply filters (such as Tags or Attributes) to find a specific device. Filter by Needs Attention or Needs Replacement statuses to identify problematic devices.
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Review the device Health Status.
The following descriptions define the device health conditions based on the Health Status and Health Reason shown in the Device Health Report.
The following table describes the health statuses for Asset Gateway devices:
|
Device Health Status |
Health Reason |
Description |
|---|---|---|
|
|
Healthy |
The device is online and transmitting data successfully according to its check-in settings (powered AG, unpowered AG). |
|
|
Newly Installed Device |
The device was installed recently and has not transmitted sufficient data to determine device health. |
|
|
(Various) |
See the recommended actions for the device. |
The following table describes the health statuses for Vehicle Gateway devices:
|
Device Health Status |
Health Reason |
Description |
|---|---|---|
|
|
Healthy |
The gateway is properly connected. If it is not currently connected, it has either successfully reported its location within the past 24 hours or the vehicle is turned off, possibly due to the use of a battery isolator or kill switch. |
|
|
Needs Replacement |
The hardware on one or more vehicles in your fleet requires an update, which may involve the VG cable or both the VG and VG cable. This update has not been ordered through the red banner on the Samsara dashboard. Alternatively, the vehicle may be missing the required Samsara hardware for ELD compliance, even though it has already been shipped to you. Please install the hardware promptly to maintain compliance. |
|
|
(Various) |
See the recommended actions for the device. |
The following table describes the health statuses for AI dash cam devices:
|
Device Health Status |
Health Reason |
Description |
|---|---|---|
|
|
Healthy |
The dash cam is online, connected, and functioning without any reported issues. |
|
|
Newly Installed Device |
The dash cam was installed recently and has not recorded sufficient hours to determine device health. |
|
|
Missing Drive Time |
A minimum of 30 hours of recording time is required for the dash cam to begin data transmission. |
|
|
Irregular Recording |
The dash cam is not recording as expected. Please contact Support. |
|
|
(Various) |
See the recommended actions for the device. |
For devices with a Needs Attention health status, refer to the recommended actions for the following Health Reasons displayed in the Device Health Report:
The asset gateway is reporting low battery voltage. To troubleshoot, use the instructions for your model.
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Verify the Asset Gateway Power Loss Settings.
If the AG power is depleting at a higher rate than anticipated, Samsara recommends setting a less frequent check-in rate.
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Verify the AG is receiving power from the asset and has received power in the last two weeks.
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Complete a hard reboot: Unplug the cable from the bottom of the AG and immediately plug it back in.
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Physically inspect the AG and cable for visible damage. To confirm if water ingress is present, shake the AG and listen for water.
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For the AG46, replace the AG battery. For the AG45, contact Support.
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Ensure the Wake on Motion and Check-in Schedule settings are appropriate for the device.
To improve battery life, Samsara recommends a less frequent check-in frequency.
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Replace the AG battery. For battery replacement instructions, see Replace the AG51 Batteries.
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Ensure the Wake on Motion and Check-in Schedule settings are appropriate for the device.
To improve battery life, Samsara recommends a less frequent check-in frequency.
The asset gateway is unplugged. To troubleshoot, use the following instructions.
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Verify the installation: Review the installation instructions for Asset Gateways (AGs) for Powered Assets.
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Complete a hard reboot: Unplug the cable from the bottom of the AG and immediately plug it back in.
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Physically inspect the AG and cable for visible damage. To confirm if water ingress is present, shake the AG and listen for water.
The asset gateway is not receiving a GPS signal. To troubleshoot, use the following instructions.
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Verify that the gateway is securely attached to the exterior of the asset.
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Ensure that the device is outside and avoid obstructions such as underground or enclosed structures (especially metal enclosures), heavily insulated buildings, bridges, and trees.
The asset gateway has not been detected for at least 24 hours.
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Verify AG activation and installation.
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Verify the AG is receiving power from the asset. Ensure that the LED on the AG is green.
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Complete a hard reboot: Unplug the cable from the bottom of the AG and immediately plug it back in.
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Physically inspect the AG and cable for visible damage.
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Ensure that the device is outside and avoid obstructions such as underground structures, heavily insulated buildings, bridges, and trees.
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Reboot the device by pressing and holding the pin for 5-15 seconds; release the pin after the LED blinks 2 times, once at 1 second and again at approximately 5 seconds.
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Perform the action for the LED observed. If there is no initial LED response, contact Support.
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Ensure that the device is outside and avoid obstructions such as underground or enclosed structures (especially metal enclosures), heavily insulated buildings, bridges, and trees.
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Ensure that the device has a clear view of the sky and is in an area with good cellular reception.
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Verify the device is properly connected to power. To review the installation instructions, see Asset Gateways (AGs) for Powered Assets.
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Press and hold the button on the AG faceplate until the LED illuminates green, approximately 1-4 seconds. Immediately release the button.
The LED flashes green every 3 seconds for up to 5 minutes while the device attempts to check in with the Samsara dashboard. After the device determines status, the LED displays a color LED for 5 seconds to indicate the connection status. To surface the most recent check-in information to the Samsara dashboard, double-press the setup button.
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Perform the action that corresponds to the observed solid LED behavior:
Status: Unsuccessful connection: Cellular connection fail, GPS fail
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Ensure that the device is outside and avoid obstructions such as underground structures, heavily insulated buildings, bridges, and trees.
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Ensure that the device has a clear view of the sky and is within cellular range.
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Press and hold the button for 1-2 seconds and perform the action that corresponds to the observed LED behavior.
Status: Partial connection: Cellular connection OK, GPS fail
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If the LED does not illuminate, inspect the wiring and ensure the power and ground connections are secure.
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Using a multimeter or voltmeter, verify the power connection is supplying adequate voltage to the AG.
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Physically inspect the AG and cable for damage.
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If after following the steps above the device continues to experience issues, perform a device reset by pressing and holding the button on the AG faceplate for at least 5 seconds but less than 10 seconds, until the LED blinks 2 times.
The second LED flash occurs 5 seconds after the first flash.
For devices with a Needs Attention health status, refer to the recommended actions for the following Health Reasons displayed in the Device Health Report:
The vehicle gateway has not been detected for at least 24 hours.
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Verify that the cable connections are secure between the VG and the diagnostic port.
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Reboot the gateway: unplug the VG from the vehicle for 10 min, reconnect to the vehicle, and then take the vehicle on a 5 min drive.
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Review the VG install instructions for your cable type to ensure the VG is correctly installed.
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Confirm the vehicle battery has charge. Jump-start the vehicle, if necessary.
The vehicle gateway is unplugged.
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Verify that the cable connections are secure between the VG and the diagnostic port.
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Review the VG install instructions for your cable type to ensure the VG is correctly installed.
The VIN is missing from the Managing Vehicle Gateway (VG) Device Settings or the vehicle gateway cannot read the vehicle's VIN or access its data.
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Select the Settings icon (
) at the bottom of your Fleet menu to view dashboard settings.
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From within Devices, select Devices > Gateways.
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Locate the gateway from the list. To narrow the scope of the results, Search for the gateway or filter the options by Tags or Attributes.
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On the device row, click the more actions ( ••• ) menu > Settings.
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Edit the VIN and Save to apply the changes.
For devices with a Needs Attention health status, refer to the recommended actions for the following Health Reasons displayed in the Device Health Report:
The dash cam has not been detected for at least 24 hours.
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Ensure the cable from the dash cam to the VG is secure.
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Review the dash cam installation instructions to ensure its correctly installed.
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Ensure the VG is connected to power and is in an area with good cellular reception. If you encounter issues with the VG or with the VG connectivity, see Vehicle Gateway (VG) Troubleshooting.
The inward-facing lens of the dash cam does not have a clear view of the vehicle cab.
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Remove any obstructions.
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To ensure the view is clear, Test Dash Cam Positioning.
The outward-facing lens of the dash cam does not have a clear view of the road.
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Remove any obstructions.
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To ensure the view is clear, Test Dash Cam Positioning.
The position of the road-facing dash cam is not aligned with the horizon. Examples of misalignment include:
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Heavy tilt, such as towards the sky or towards the vehicle dash
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Dash cam is rotated or installed upside down
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Reposition the dash cam.
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To ensure the dash cam is aligned with the horizon, Test Dash Cam Positioning.
The vehicle gateway is unplugged and dash cam health cannot be determined.
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Verify that the cable connections between the VG and the diagnostic port are secure.
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Review the VG install instructions for your cable type to ensure the VG is correctly installed.
The dash cam is not recording properly and cannot capture or transmit high-quality footage. Contact Support for assistance.
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