Samsara Driver App Troubleshooting

If you are experiencing technical difficulties with the app, review our recommendations for best practices (see Get Started with the Samsara Driver App). Many issues can be resolved by updating the app to most recent version. To confirm your version or to update the app, see Samsara Driver App Version and Settings.

See the following topics to troubleshoot and resolve the issue you are experiencing:

• Unable to Select Vehicle

• Internet Connectivity Issues

• General Issues

• Information in App Differs from Dashboard

• Delayed HOS Violation Notifications

• Disconnected Duty Status

• Troubleshoot Driver Login Issues

Unable to Select Vehicle

If you are unable to select a vehicle from the Samsara Driver App, perform the following troubleshooting steps:

1. If the vehicle list is not loading or if you are receiving a Proximity Based Selection error, you may not have internet connectivity. If possible, connect to the gateway wireless hotspot (see How to Use the Wireless Hotspot).

2. In your device settings, ensure the Samsara Driver App has location services enabled.

3. Confirm that the device is not pinned to another vehicle. From the homepage, tap and hold your username for three seconds. If enabled, disable Lock this Device to Current Vehicle and then reattempt vehicle selection.

4. Contact your fleet administrator to confirm that your profile settings allow for the selection of this vehicle. Have your administrator confirm whether any vehicle selection Tags are set to your driver profile that would restrict your access. If your tag is restricted, your administrator must update the tag to allow selection of the current vehicle, enable Org vehicle search, or remove the tag restriction.

Internet Connectivity Issues

The Samsara Driver App is built to function regardless of the device internet connectivity status (see Internet Connectivity States and Best Practices). If you are unable to connect to the internet or if the internet connection is unstable, confirm that the app is upgraded to the latest version and is communicating with the Samsara dashboard by performing the following troubleshooting steps:

1. Confirm the device is connected to the internet. Check your device settings to confirm a successful connection. If possible, perform a search in the device browser to verify the connection.

2. From the app homepage, sign out of the app ( ). Then, sign back in.

   The app will automatically update to the most recent app version.

3. Send and receive a message using the app (see Fleet Messages).

General Issues

If you are experiencing an unexpected issue in the app:

1. From the app homepage, sign out of the app ( ). Then, sign back in.

   The app will automatically update to the most recent app version.

2. If you utilize more than one device, sign out of other devices and sign in on one device.

Information in App Differs from Dashboard

If your fleet admin has notified you that the information in your app differs from the information in the fleet dashboard, perform the following troubleshooting steps:

1. Perform troubleshooting steps for Internet Connectivity Issues.

2. From the app homepage, sign out of the app ( ). Then, sign back in.

   The app will automatically update to the most recent app version.

3. Confirm your app version from the app settings ( ).

   For more information, see Samsara Driver App Version and Settings.

4. If you utilize more than one device, sign out of other devices and sign in on one device.

Delayed HOS Violation Notifications

If you notice delays in notifications for HOS violations in the Samsara Driver App, perform the following troubleshooting steps:

1. Confirm if Power Saver mode is enabled in the Android Device Settings.

2. Avoid using power saver mode on android platforms whenever possible. Android power saver mode can delay or postpone surfacing of notifications associated with the driver app, such as HOS violation notifications.

Disconnected Duty Status

Your duty status may appear as Disconnected if the Samsara Driver App does not have an active internet connection to the cloud. One reason this can occur is the Samsara Driver App has been backgrounded.

To help avoid this on Android devices, we recommend enabling the All Background Data setting. When you enable this settings for the Samsara Driver App, you can allow continuity of online activity even when the app is put into the background. This is helpful for when you need to use other apps on their device without worrying about the Samsara Driver App losing connection to the dashboard.