Diagnostic and Malfunction Events in the Samsara Driver App

When an active diagnostic or malfunction event occurs for a driver, that driver will be promptly notified through a banner at the top of the Hours of Service (HOS) view in the Samsara Driver App. To view how administrators access diagnostic and malfunction information in the Samsara Driver App, see Diagnostics and Malfunctions Report.

Drivers can select the banner to view a list of active diagnostic and malfunction events.

Resolve Active Diagnostic or Malfunction Events

Drivers can use the following workflow to resolve active diagnostic or malfunction events:

1. Select the banner that displays at the top of the Hours of Service (HOS) view in the Samsara Driver App.

2. From Active Events, select a specific incident from either the Malfunctions or Diagnostics section.

3. Review the Event details and follow the Instructions to troubleshoot the event.

   The Event details also displays when the diagnostic or malfunction event was triggered, why it occurred, and the scenario required to resolve the active event.

   

   After a diagnostic or malfunction event has been successfully resolved, it will no longer display in the Samsara Driver App. The only exemption is the Unidentified Driving Diagnostics, which will continue to display for a set amount of time.

Unidentified Driving Diagnostics

The Unidentified Driving event is the only incident that is required to display for a set amount of time regardless of resolution status.

• If the driver is in the US, the Unidentified Driving Data Diagnostic will be displayed for the day it was triggered and the following 7 days, even if the event was resolved.

• If the driver is in Canada, the Unidentified Driving Data Diagnostic will be displayed for the day it was triggered and the following 14 days, even if the event was resolved.

• In cross-border scenarios, the Unidentified Driving Data Diagnostic is displayed depending on the current operating zone. For example, if the data diagnostic event was recorded 9 days ago (either in Canada or US), the indicator must be off if the current operating zone is set to United States, but must be on if the operating zone is Canada South or North.

The Samsara Driver App will state how long this diagnostic event will display even after it is resolved:

The Unidentified Driving diagnostic offers a built-in workflow to assist drivers in resolution. Upon opening the troubleshooting instructions, drivers can Review unclaimed drive time.