VG GPS or Location Issues

Use the following workflow for any of these issues observed:

LED State: Solid green

• Gateway fails to report location

• Reporting as Weak GPS Signal

1. Confirm your vehicle has an unobstructed view of the sky.

   If you are in an area surrounded by tall buildings, in a tunnel or any area underground, or in an area with an obstructed view of the sky, such as under an overpass, or in a parking garage, it can impact GPS signal. After you move your vehicle from these areas with obstructed sky views, the gateway should report location.

2. Confirm the gateway is in a location that has line of sight to the sky.

   Reinstall the gateway if it has poor line of sight to the sky. If the gateway has line of sight to the sky, it may be possible the gateway is in an area of poor GPS or cellular coverage. After the gateway is in an area with GPS or cellular coverage, it should reconnect.

3. Unplug the gateway and wait at least 4 hours.

4. Reconnect the gateway. After approximately two minutes, recheck the status of the LED on the front of the gateway and follow the steps for the corresponding light pattern.

5. If the issue persists, contact Support.