VG Fails to Connect to Cellular

LED State: blinking orange

Status: Unsuccessful cellular connection.

1. Confirm your vehicle has an unobstructed view of the sky.

   If you are in an area surrounded by tall buildings, in a tunnel or any area underground, or in an area with an obstructed view of the sky, such as under an overpass, or in a parking garage, it can impact GPS signal. After you move your vehicle from these areas with obstructed sky views, the gateway should report location.

2. Confirm the gateway is in a location that has line of sight to the sky.

   Reinstall the gateway if it has poor line of sight to the sky. If the gateway has line of sight to the sky, it may be possible the gateway is in an area of poor GPS or cellular coverage. After the gateway is in an area with GPS or cellular coverage, it should reconnect.

3. If the LED is still blinking after two minutes, relocate the VG to an area with better reception.

4. Perform a hard reboot: Unplug the VG for 15 minutes, then plug it back in and take the vehicle on a short 20 minute trip.

5. If the blinking orange LED persists, test a different vehicle gateway in the same location:

   • If you observe the issue on both gateways, contact Support to investigate cellular coverage options for your area of operation.

   • If the other device displays a solid green light, drive the vehicle for 20 min so that the device can connect with a different cellular tower. If issue persists, contact Support to exchange the defective device.